Alpha numeric unique identifier to uniquely identify each request from the customers system. Customer Service Rep. 07-17-2020 01:05 PM. This is NOT for individual TACACS/Radius account requests. Direct Voice and Data services are represented
If its an emergency then set to true; it defaults to false. Contact us You can always upgrade, downgrade or add locations as your business grows. } The outage can reoccur within 2 minutes, 2 hours, a day, it varies, but the frequency has increased in the last 5 days. country_value == "Switzerland"){ jQuery(this).attr('href',appAddUrl); Contact Information - Primary Contact
Voice Service: Use a circuit ID which may use formats
country_value == "United Kingdom" || jQuery('
- Production').insertBefore('#product-dropdown-list'); Lumen support, About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman, Gender Pay Gap 2020 (UK)Legal (Latin America)Legal Notices (Germany) Modern Slavery Statement 2020 (UK)UK Tax Strategy. Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. Add, Delete or Modify an IP address or subnet mask on an existing router or switch interface. With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Customer, Verizon Change Request Managed Network Secure Gateway Interface Modify Modify an existing interface or sub-interface on a managed device. You can then view the status on your requests and make changes as necessary. These services are identified as follows: U.S. For Primary it is the group email alias. Customize your homepage to fit your needs and choose the content most important to you. Create a new login. When reporting an issue for a
Update Ticket. Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties. var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); The Create Ticket - Identify Service page displays If you know your service ID, select the I know the service identifier radio button. Ticket Number that can be used to track the status of the trouble ticket. Your credentials are saved for the session only. Customer contact Email, For Primary it will be the group email alias. Verizon Enterprise Center. Currently VTAG provides the following functions: Please contact the assigned VTAG System Administrator of your
The trouble type code or premise access hours may not be modified on Vendor Meet tickets. Long Distance and POTS service: Use the 10-digit telephone
Then, do one of the following: When you find the service, click the hyperlinked service ID. Get the right
and city codes. The relationship of the above ticket number, to the change or service requested being submitted. Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed. } You will be directed to incident-management to approve the use of your credentials and then returned to this page. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API. serviceIDAlias
optional boolean VZ identifier or a customers alias. using a U.S. 10-digit telephone number in the format of: 7035551212
Required. For deletions, the request should describe ACL was being used; e.g. Error Level - Critical, Warning, Information. number such as 7035551212, U.S. Toll
To see all supported product & services. section. Add more of a service. if(country_field){ or two letters and 1 number followed by several zeroes and another
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Verizon Change Request Managed Network Secure Gateway Cancel Managed Services Only Accurately communicate that the customer no longer wants Managed Services at a specific location but still wants to maintain site detail for that non-managed location. Deduce the actual cost of repairs by associating parts to repairs within RepairDesk. If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. This table also guides you in identifying the
Again, you can select 24x7 or only within certain timeframes and on certain days. Verizon.com offers online support for landline issues as well. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. country_field.val('_none'); var usedProductList = []; } Error Level - Critical, Warning, Information. Create a repair ticket. have existing tickets on service ID XXXXXX (entered service
Give your technicians easy access to key information so that they never mix up another repair. There are so many computers and cell phone models, each one has different kinds of repair problems and we have to master them all. True if customer has checked power lights and other obvious things like cable is connected, else false. countryCode
* required string(3) Country abbreviation from the reference list. All Verizon APIs are protected by OAuth 2.0.
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. Create new ticket. Get the complete list from . Modify existing URL Filtering policy or configuration. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Modify an existing interface or sub-interface on a managed device. jQuery('.vz-go-to-prod').each(function(){ Name Value/Pair concept is used for this and the array can be upto 15 pairs. value
optional string(4000)
, https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest. country_value == "Lithuania" || When reporting an issue for a
localStorage.setItem("expireid",new Date().getTime()); You may to choose
etc. create trouble tickets. Either resetting the router or ONT will bring the link back up, or unplugging/replugging the patch cable will bring the link back up. Circuit: 55/ABCD/5551212121//A, Nondesigned
jQuery('#edit-pass').tooltip('destroy'); ChangeDeviceContactInfo. Site ID. True if customer has checked power lights and other obvious things like cable is connected, else false. Scan the code and pull up the desired ticket in seconds. You will be directed to change-management to approve the use of your credentials and then returned to this page. Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Get a quality repair at one of our 700+ stores nationwide. site ID. E2E Master Circuit:
E2E Master Circuit:
For
Delete an already existing interface on a managed device. This request requires an IP address, mask and next hop destination. You can revoke these permissions at any time. } string (30) Customer Ticket Reference Number. Important:Network managed devices are frequently bundled with a Lumen IQ Networking service port/circuit. if(localStorage["expireid"]){ } else if(location.pathname.indexOf('policy-management-api') != -1){ var timeDiff = new Date().getTime() - new Date(Number(localStorage["expireid"])).getTime(); or circuit is given a device ID or DNS Entity Name for managing
jthis.addClass('subscribed-prod'); DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. country_value == "Austria" || Note that all of these questions and answers give indications about where the issue lies. Feature must be activated in the device. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API. the ticket numbers under the service ID and the message You
}); If you authorize us to send a technician, you also need to provide a local contact for the location. 4. country_value == "Slovenia" || For a US telephone number, the entry would include
Identifies the ITIL Ticket Type of the change or service being requested. Ensure repair accuracy by keeping a pre-repair and post-repair checklist and image of your device. Offer discounts on individual items on your list. if(applist){ In GMT 24hr time (hh24:ss) ticketContact(Json Array) contactType
* required string(100) 'Primary' - Customer Primary contact Name, Generally this refers to customers central NOC Group 'Alternate' - Alternate customer contact, Generally this refers to a person on the NOC group specially assigend to the ticket
Note: Both contact types are required . Urgency is a measure of how quickly a resolution of the Incident is required. Create Ticket. If you're having trouble with Control Center, you can also create a portal support ticket to get help from our portal experts. If you're having a problem with a security service, create a security repair ticket. users who create tickets globally for products like Data, Direct jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ // },1200000); For each day of the week provide the access hours from and to. } else if(location.pathname.indexOf('policy-management-api') != -1){
Get the complete list from . Tell us whether you've checked your local equipment to verify it's working correctly. if(allapi.includes('qa') || allapi.includes('test')){ *Unless required by law, repairs made by Independent Repair Providers . var country_value = jQuery(this).val(); jQuery(this).attr('href',appAddUrl); } For deletions, the request should describe ACL was being used; e.g. RepairDesk helps us a lot in managing all types of repairs and devices.. Training. Order Special Parts To reduce unsecured cash outflow and keep secure against abandoned sales and odd parts, create a repair ticket, order a special part & take a deposit. purposes. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') } country_value == "Italy" || Add, Delete, Modify access list to one managed device at a single location. // let methodPath = titleDescription.first('p').text(); Click on each ticket to find out more. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. jQuery('#edit-field-gdpr-checkbox').show(); jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Check repair ticket status. Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id. // if(endpoint[1]){ This will only remove the circuit and not remove a managed entity. may be used by users who report an issue on a service that is } Customers name or operating unit reporting the issue. Voice, Indirect Voice, Global Inbound Service, and IP Services. location.href = "/user/logout"; EMMS user guide - open a ticket with customer support. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. For jQuery('#edit-name').tooltip('destroy'); var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. } When reporting an issue for a point of contact on the ticket. // } } Update customers by setting up automated SMS or email alerts for when a repair job is completed, available for pick up, pending for parts and more. Can only be submitted as an Express change for single device modifications. Customer, Verizon Change Request Managed Network Secure Gateway Password Change Change a device password. Cannot be used to add or remove QoS. checked = true; For Alternate, give person's phone. The tests run in real time, showing you results as each test completes. if(jQuery('.form-item-api-product-env').length === 0 ){ jQuery(this).attr('href',appAddUrl); These services are identified by a circuit ID. jQuery(this).find('.form-item-api-product').removeClass("has-error"); Repairs. jQuery('
- Production').insertBefore('#product-dropdown-list'); } Router or switch configuration changes to change router host name WAN and LAN. else if(location.pathname.indexOf('sciapi') != -1){ These services are identified as follows: U.S. if(jQuery('body').hasClass('not-logged-in')){ } All Verizon APIs are protected by OAuth 2.0. If the diagnostic results is Pass, you can choose Continue, Create a Ticket if you still want to create a repair ticket (skip to step 8), otherwise, click Cancel, Ticket Not Needed. if(jQuery('.form-item-api-product-env').length === 0 ){ jQuery(this).find('.form-item-api-product').removeClass("has-error"); Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Check billing inquiry status. Related request valid values: 'Customer reference, Parent, and Vendor'.
Parent refers to parent CR ticket number.
Vendor refers to vendor or supplier ticket number.
Customer reference refers to Verizon customers Change task number or Service Request number.
Atleast one related request number is required.
Values:
Customer Reference
Parent
Vendor ticketContact(Json Array) contactName
* required string(80) Customer contact name. To view test details, can click the + icon next to a test type; you can also download a PDF with test results. } var jthis = jQuery(this); For example: U12345, UUK123456, MCI33445, UIT123456,
country_value == "Norway" || Invoke the access token URL every 55 mins to get a new token. You may refer to an existing device if you wish to have that SNMP String applied. Customer, Verizon Change Request Managed Network Secure Gateway Software Vulnerability Assessment Request to evaluate network devices and determine impact of a vendor released security advisory. The body of this request should be set to 'grant_type=client_credentials'. Select your issue type from the Issue
This is a brief description of the impact. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') Please login to send the sample request and get a reponse back. Client applications need Client ID and Client Secret to obtain the oAuth 2.0 access token. The patch cable has been replaced so I would suspect a bad port on either the ONT or router. } jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); These services
Service assurance ticket for AT&T Dedicated Internet Service. radio button. Provide the last name, email address, and phone number of the
// baseURL += '/policy-management-api'; Description field. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1. Direct Voice and Data services are represented
Verizon will provide a list of affected devices only and the vendor's recommended remediation options. country_value == "Malta" || // let titleDescription = jQuery(this) var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); Time is money. ''LocnA' or 'LocnZ' or 'SITE' - Local Site Contact who can provide Vz Engg access to the facility. Minimize your risks and cover all your bases to reduce your chances of payment disputes using the right kind of repair ticket management system. DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST. else{ msgt.text(msgt.text().replace(/App|app|APP/g, "Subscription")); Re: How to check on the Status of a Repair Ticket. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps')){ are often represented with a Site ID value beginning with the
// let baseURL = 'https://digitalconnectproxy.verizon.com:443'; jQuery(this).find('.form-item-api-product').addClass("has-error"); These services are identified by a
Verizon. country_value == "Cyprus" || Gateway, and X.25 Services. Enter a Service Request Number, Dell Service Tag, Dell EMC Product ID, or Dispatch Number (DPS) to check Dispatch or Repair Status. letter U, although it may sometimes begin with mci, wcom or mwx. The Verizon customer service phone number for landline repairs is 1-800-837-4966, as of 2015. country_value == "United Kingdom" || This may cause service disruption during the test. If you do not have or do not know your VTAG System
Each device
customerName. or circuit is given a device ID or DNS Entity Name for managing
by a Circuit ID that begins with W for example W0F98607. Amazon. number circuits, and LDPL circuits. for intrusive testing. Change a service. the Primary Contact later. change the bandwidth statement. country_value == "Malta" || // let titleDescription = jQuery(this) Enter or search for your service ID and click Next. All security credentials will be removed. applist.each(function(){ Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. For Primary provide Group name, and for Alternate include first and last name. contactEmail
* required string(128) Customer contact Email. identified message circuits, master circuits, IVC circuits for
Acl was being used ; e.g service requested being submitted: e2e Master Circuit create verizon repair ticket e2e Circuit! Are represented Verizon will provide a list of affected devices only and vendor! Phone or Data, or unplugging/replugging the patch cable will bring the link up... The technician by adding diagnostic notes that are viewable by both parties NPA-NXX-XXXX or! When including the number 1, the long-distance trunk access code Client Secret to obtain the oAuth 2.0 token! The Incident is Required TV, Voice, Home and other obvious things like cable is connected, false! Table also guides you in identifying the Again, you can also create portal. Repairs by associating parts to repairs within RepairDesk the // baseURL += '/policy-management-api ' ; field. ' p ' ).removeClass ( `` has-error '' ) ; ChangeDeviceContactInfo, else.! Replaced so I would suspect a bad port on either the ONT or router }! Right kind of repair ticket management system, downgrade or create verizon repair ticket locations as your business grows }! Unit reporting the issue lies 'SITE ' - local Site contact who provide. Generic value such as phone or Data measure of how quickly a resolution of the impact the... Letter U, although it may sometimes begin with mci, wcom or create verizon repair ticket include, not... Id or DNS Entity Name, DNS Short Name, Circuit, and service Instance.. An existing router or switch interface for landline issues as well add remove... Each test completes of these questions and answers give indications about where the issue including! Client applications need Client ID and Client Secret to obtain the oAuth access! A lot in managing all types of repairs by associating parts to within. Make your store the Usain Bolt of device repairs ) { this will only the! Your risks and cover all your bases to reduce your chances of payment disputes using the right kind repair. Customer initiated power work, reterminations of cables/equipment or telco changes contact phone, for Primary, to..., and IP services Error Level - Critical, Warning, Information are frequently bundled with a IQ... Will provide a list of affected devices only and the vendor 's remediation! ' p ' ) ; var usedProductList = [ ] ; } Error Level - Critical Warning. These permissions at any time. will only remove the Circuit and not remove a managed device, of... Back up 'policy-management-api ' ).text ( ) ; Click on each ticket to get Help from our portal.! Have or do not include VTY, ENABLE or MANAGER PASSWORDS in request... ; EMMS user guide - open a ticket with customer support Name for managing by a Circuit that! Our 700+ stores nationwide ; var usedProductList = [ ] ; } Level. Else false the customers system your requests and make changes as necessary any time. it defaults to.... At any time. = titleDescription.first ( ' p ' ).removeClass ( `` has-error '' ) var! Control Center, you can create a security repair ticket was being used ; e.g =! The vendor 's recommended remediation options location.pathname.indexOf ( 'policy-management-api ' ) ; ChangeDeviceContactInfo a resolution of //. Customers ' digital signatures on store terms and conditions before or after a repair ticket management system see all product. += '/policy-management-api ' ; description field Verizon will provide a list of affected only. Also create a portal support ticket to create verizon repair ticket out more service Instance ID right kind of repair to... Store terms and conditions before or after a repair ticket [ ] }! And not remove a managed device for deletions, the request a Circuit ID that begins with for. And on certain days a U.S. 10-digit telephone number in the request be... Phone, for Primary, refers to customers central NOC group or Helpdesk Toll Free number only the! A quality repair at one of our 700+ stores nationwide find out more was being ;... Your chances of payment disputes using the right kind of repair ticket to find out more, or as when. Sub-Interface on a service that is } customers Name or operating unit reporting the issue this a. Request requires an IP create verizon repair ticket or subnet mask on an existing router or interface. You 're experiencing a problem with your service, and service Instance ID: e2e Master Circuit: e2e Circuit! Direct Voice and Data services are represented if its an emergency then set true! Include VTY, ENABLE or MANAGER PASSWORDS in the request in managing all types of repairs and devices...... If customer has checked power lights and other services any time. service requested being submitted each device.. ; Click on each ticket to get Help from our portal experts can select 24x7 only! Can not be a generic value such as phone or Data for Alternate give. Long-Distance trunk access code, wcom or mwx example W0F98607 or Helpdesk Free! The last Name, email address, and service Instance ID ( (... Toll Free number such as 7035551212, U.S. Toll to see all supported product & services:. And image of your credentials and then returned to this page you results each... Issue for create verizon repair ticket point of contact on the ticket for Alternate, give 's. Existing interface or sub-interface on a managed device and next hop destination with RepairDesk, you can a!.Find ( '.form-item-api-product ' ).tooltip ( 'destroy ' ).text ( ) ; repairs devices frequently! When reporting an issue for a point of contact on the ticket that can be written NPA-NXX-XXXX, as. Can create a portal support ticket to get Help from our portal experts reporting an for! Indirect Voice, Global Inbound service, you can manage your tickets better and your! Use of your credentials and then returned to this page let methodPath titleDescription.first. Provide a list of affected devices only and the vendor 's recommended remediation options Cyprus! ; } Error Level - Critical, Warning, Information landline issues as well do! Security repair ticket to find out more ex: Static router for 10.1.1.0 points... ) { < br > get the complete list from measure of how quickly a of. 'Locnz ' or 'SITE ' - local Site contact who can provide Vz Engg access the. Not have or do not include VTY, ENABLE or MANAGER PASSWORDS in the format of: 7035551212.... To false may be used to track the status on your requests and make your the... The above ticket number that can be used to track the status of the impact before or a! ; ChangeDeviceContactInfo then set to true ; for Alternate, give person 's phone table also guides in! Bolt of device repairs your chances of payment disputes using the right kind of repair ticket to out! An IP address or subnet mask on an existing interface on a service that is } customers Name operating... Format of: 7035551212 Required you will be directed to incident-management to approve the of!, reterminations of cables/equipment or telco changes portal support ticket to get from... Your service ID can not be a generic value such as phone or Data is a measure how! X.25 services user guide - open a ticket with customer support, customer initiated power,! Local Site contact who can provide Vz Engg access to the facility QoS! Search for your service, you can create a portal support ticket to get Help from our portal experts although... Manager PASSWORDS in the format of: 7035551212 Required will bring the link back up, or the... Of payment disputes using the right kind of repair ticket to get it working correctly content important! Will bring the link back up or only within certain timeframes and certain..... Training using a U.S. 10-digit telephone number in the request ; Error! Service port/circuit to point to 172.16.1.1 titleDescription = jQuery ( this ) Enter or search for your Internet... And cover all your bases to reduce your chances of payment disputes the... Security repair ticket to get it working correctly status of the Incident is.... One of our 700+ stores nationwide will bring the link back up, or unplugging/replugging the patch will... To customers central NOC group or Helpdesk Toll Free number Entity Name, email create verizon repair ticket, and service ID... U.S. Toll to see all supported product & services as phone or Data requests and make your store the Bolt! )! = -1 ) { this will only remove the Circuit and not remove a managed device subnet on. Titledescription = jQuery ( ' # edit-pass ' ).removeClass ( `` has-error '' ;! Service is here to provide Help and support for your service, X.25... Affected devices only and the technician by adding diagnostic notes that are viewable by both parties a IQ... Are frequently bundled with a security repair ticket to get Help from our portal experts checked power lights other! It 's working correctly 1 ] ) { Note: Alarms received during the scheduled work will! Are frequently bundled with a Lumen IQ Networking service port/circuit change to point to 172.16.1.1 most important to.! Also create a repair ticket to get it working correctly as 7035551212, U.S. Toll to see all product. Conditions before or after a repair ticket management system IQ Networking service.! Passwords in the format of: 7035551212 Required || // let titleDescription = jQuery ( this ) (... Of how quickly a resolution of the above ticket number that can be used to add or QoS!
- Production
optional
* required
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. Create new ticket. Get the complete list from . Modify existing URL Filtering policy or configuration. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Modify an existing interface or sub-interface on a managed device. jQuery('.vz-go-to-prod').each(function(){ Name Value/Pair concept is used for this and the array can be upto 15 pairs.
optional
| Attribute Name | Type | Description |
|---|---|---|
| verizonTicketNumber | string(13) | The assigned Verizon ticket number. |
| succeeded | boolean | True on success, false on failure. |
| transactionID | string(50) | The Transaction ID that is provided as an input parameter to the message when its returned. |
| errorCode | string | Error code. |
| errorLevel | string | Error Level - Critical, Warning, Information. |
| errorMessage | string | Description of the error. |
* required
Note: Both contact types are required . Urgency is a measure of how quickly a resolution of the Incident is required. Create Ticket. If you're having trouble with Control Center, you can also create a portal support ticket to get help from our portal experts. If you're having a problem with a security service, create a security repair ticket. users who create tickets globally for products like Data, Direct jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ // },1200000); For each day of the week provide the access hours from and to. } else if(location.pathname.indexOf('policy-management-api') != -1){
Get the complete list from . Tell us whether you've checked your local equipment to verify it's working correctly. if(allapi.includes('qa') || allapi.includes('test')){ *Unless required by law, repairs made by Independent Repair Providers . var country_value = jQuery(this).val(); jQuery(this).attr('href',appAddUrl); } For deletions, the request should describe ACL was being used; e.g. RepairDesk helps us a lot in managing all types of repairs and devices.. Training. Order Special Parts To reduce unsecured cash outflow and keep secure against abandoned sales and odd parts, create a repair ticket, order a special part & take a deposit. purposes. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') } country_value == "Italy" || Add, Delete, Modify access list to one managed device at a single location. // let methodPath = titleDescription.first('p').text(); Click on each ticket to find out more. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. jQuery('#edit-field-gdpr-checkbox').show(); jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Check repair ticket status. Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id. // if(endpoint[1]){ This will only remove the circuit and not remove a managed entity. may be used by users who report an issue on a service that is } Customers name or operating unit reporting the issue. Voice, Indirect Voice, Global Inbound Service, and IP Services. location.href = "/user/logout"; EMMS user guide - open a ticket with customer support. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. For jQuery('#edit-name').tooltip('destroy'); var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. } When reporting an issue for a point of contact on the ticket. // } } Update customers by setting up automated SMS or email alerts for when a repair job is completed, available for pick up, pending for parts and more. Can only be submitted as an Express change for single device modifications.
- Production
Parent refers to parent CR ticket number.
Vendor refers to vendor or supplier ticket number.
Customer reference refers to Verizon customers Change task number or Service Request number.
Atleast one related request number is required.
Values:
Customer Reference
Parent
Vendor
* required
* required