ZGNiNWY4NDczMmNkNWI0MTIzMTUzYjEzYmQxOGJiY2Q2ZTZkMmE0MTU1NWU1 Track phone called me and said that they couldn't find my phone number to activate the card. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. Where a database is not available, subscribers must show proof ConsumerAffairs is not a government agency. Yes, there are a few simple restrictions. Press 1 for English. You will continue to enjoy your wireless service and do not need to . Not available in California. was resolved on Dec 01, 2022. This company offers telecommunication services. To learn how to install a SIM card into your phone, text the word SIM to 611611 or click here. About our service. In November 2021 Verizon acquired Tracfone (tracfone, total wireless, straighttalk, simple mobile, net10, SafeLink, and a couple of other brands). Customer Reviews are not used in the calculation of BBB Rating. I spent all day on the phone trying to correct why my phone was off, and finally, I got it back on, thanks to **. For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546), For Technical Support ONLY: 1-800-378-1684. Concentrix (the company that hires all of these agents) really needs to do better. NzRmZDhjYjlhZGRhMGNhMTAyYTcwMmE1NDgwNzk1MjIwNWVkYmM4MTZhODU4 For convenience, it's prudent that you have an insight on the SafeLink Wireless Voice Menu: Here's how you can contact a Safelink Wireless customer service representative via the company's helpline phone numbers and speak to a live person on the phone: It's recommended that you use a landline when reaching out to the SafeLink Wireless Support to avoid losing airtime minutes on your phone. The Safelink Wireless $20 Plan Upgrades to Unlimited Talk & Text 2GB of Data with 30 Days Service Plan. SafeLink Wireless is a mobile phone service provided by TracFone Wireless, the largest cellular service provider in the U.S. that does not require customers to enter into a service contract. Safelink Wireless service is limited to one person per household. YzA0Mjc5YzBmY2RlMmZhMTZmODY0YWU4OGRmZjAxNWRjOTM4YmY2Y2Y2OTEx Your people are incompetent, ignorant, and liars. Phone was suppose to be delivered March 13, 2023. There are no pay phones or complimentary phones around me. Submit a complaint and get your issue resolved. Sharing is what powers GetHuman's free customer service contact information and tools. Back & forth. What industry does TracFone Wireless compete in? To read our phone replacement policy, please view our Return policy. To search the web, text the word SEARCH to 611611 or click here. ZTcxZmMzOTZiY2Y3YmYyOWNjNTMyNGRkZjVkYzZkZGRhM2RiODJlOWU5ZGIz MTUyZjQ2OTMwNDgxMmRjYzk4ZGU5OGE1NmU5Y2E5ODZlMWRkYjI1ZGNkOTQ0 139.177.201.122 All services are provided by TracFone Wireless Inc. SafeLink Wireless: Your step-by-step guide to Network Changes. YzM3NGM1MDA1Yzk5MDE5YjAyMzFkNmVjNjQ5MDc3YjViZjBhNDY1MzNmNjNi SafeLink Wireless has resolved 56 complaints. Services are provided at SafeLinks discretion. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? SafeLink is a LifeLine service, a goverment assisted program. For more information about reviews on ConsumerAffairs.com please visit our It's not free, if it doesn't function. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Safelink Wireless is a program provided to help low-income people affordably attain wireless services for a reduced fee or no fee at all. To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here. This process takes a long time, however, and has to go through several layers of bureaucracy before your complaint gets a response. To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here. Actual requirements vary by state, but in general, to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participates in one of the following assistance programs: Supplemental Nutrition Assistance Program (Food Stamps or SNAP). Our content is intended to be used for general information purposes only. Find nearby safelink wireless locations. The SafeLink Wireless service is limited to one person per household. My phone screen got severely damaged. Safelink Wireless Contacts: www.safelinkwireless.com. Nothing happened. NWU3Mzc2ODY1Yzk5MWJjNTE2ZjYwM2QwMjMyMzI1NzI5MTViMWVkY2IzZTll N2M0Y2YzMzg2YjZhYTA4NGZhNmJiZjA1MTJhYTFhNTE3NDQyNWRmZjg4MzMw NmNmOTVkZmUxMGFmMzljYTIwMzg5ODE0OTIzNmFlZTQyMWFmY2Q5NDFjNzIx Choose to simply change providers and sign up with a new Lifeline provider. BBB File Opened: 1/8/2014. Their customer service for the lifeline department is the worst. Only eligible consumers may enroll in Lifeline. If more than one household receiving an ACP benefit resides at an address, consumers must complete an Independent Economic Household worksheet to show eligibility for the ACP. Documentation of income or program participation may be required for enrollment. Service disruption is frequent with many unexplained outage. How you can speak to a SafeLink Wireless customer service representative, SafeLink Wireless customer service representative. A month equals 30 days. Lifeline service is non-transferable and limited to one per household. About Google Maps. You may be eligible to receive FREE The National School Lunch Programs No cost Lunch Program. Trac phone put restrictions on my phone. MDE3ODQ2YWM4YjA3YmQ4YmE1MzFkMGZhZjdjMjc4MTBiOWQ4MDdlZDgxNjc3 Get people who can address problems, don't have them waiting all day, and act more quickly to correct the problem. ZmU0MGZlZTY5MjNiODA3Yjg0NzQ1M2ZkMmY4YjBhNzM1N2JmYTI4YTBmNjc0 That's pretty good for Facebook reviews, especially for a Lifeline company. Email: ethics@verizon.com Click here to get notifications about new complaints of SafeLink Wireless. ZTNhNTRmNjE3ZWFjZDNhMDRmYTY1ZGQyOGY2MjJiOGI5M2IyOWFmN2Q1ZSIs Lifeline service: Its overall bad businesses but I honestly cant be surprised because as stated, Ive worked for the company before and was a manager. You can email the site owner to let them know you were blocked. They were and still are refusing to stop the service that's in . Calls must originate from the U.S. or Puerto Rico; no international roaming allowed. Simply follow these steps: Confirm if anyone in your household participates in a qualifying program. As a matter of policy, BBB does not endorse any product, service or business. NDBmM2NiYWRlZDZmZTUzOTM0ODZjZmQ3NzQ5Y2Y1MDgwYTJlMTNlNGMzNTQ5 TracFone Wireless was founded in Miami, Florida, United States (1996). Problem is that they didn't send me a sim card with the replacement phone. Its location on this page may change next time you visit. 37.59.157.216 How Do I Speak to a Safelink Wireless Customer Service Representative? Administrative Company for the purpose of providing the Lifeline and/or ACP benefit to you. ACP is a government benefit program operated by the Federal Communications Commission. All Rights Reserved. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Consumers who qualify for a SafeLink plan receive free cell phone service and can add minutes on a pay-as-you-go basis. The company has a good rapport with major manufacturers allowing it to satisfy any customer preference, including smartphones and flagship devices. Explore support and satisfaction with programs for new and emerging graduates. For instructions on setting up, retrieving, changing, and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here. All new subscribers must demonstrate that they are eligible. 4 4. You may be eligible if you participate in a federal assistance program such as Medicaid, SNAP, SSI, or if your household meets the income threshold. Its signals are carried on the towers of over 30 major carriers around the United States. To check if your data speed has been reduced, text the word SPEED to 611611 or click here. Sunday 8:00 a.m. - 7 p.m. EST. How do I speak to a SafeLink Wireless customer service representative? I got the replacement phone and took my sim card from the none working phone and put it in the replacement phone. Extra minutes: Quality One Wireless independently operates this site and is a SafeLink Wireless Authorized E-Retailer. Provide the necessary information or fill out your application. Quality One Wireless independently operates this site and is a SafeLink Authorized E-Retailer Orders are processed and fulfilled by Quality One Wireless. I called and they stated that I was supposed to have taken the new sim card sent with the replacement phone and put it in the new phone to activate it. Are you already a SafeLink customer? Lifeline service is non-transferable and limited to one per household. To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here. Phone: 844-894-8433 You received approval for benefits under the free and reduced-price school lunch program. To sign up to receive variety content such as News, Entertainment, Weather and more directly on your phone, text the word DIRECTORY to 611611 or click here. 328 There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. program listed above. 68 Airtime plan gives you 68 No monthly cost minutes, Local calls, National Long Distance, Nationwide Text Messaging (Unlimited texts messages), Roaming at No Additional Cost, No cost 911 even Without Minutes, No cost 411 Directory Assistance, Voice Mail / Caller ID / Call Waiting, Carry-Over Minutes from Month to Month, 100+ International Long Distance Destinations. Federal Communications Commission (FCC) aimed at ensuring connectivity to eligible households. BBB reports on known marketplace practices. Train your people better, and how to handle problematic situations, I was so disgusted and tired, I really wanted to say forget it, but I need my phone, and I knew that I qualified for the acp programs. 350 Airtime plan includes 350 No monthly cost minutes, Local calls, National Long Distance, Nationwide Text Messaging (Unlimited texts messages), Roaming at No Additional Cost, No cost 911 even Without Minutes, No cost 411 Directory Assistance, Voice Mail / Caller ID / Call Waiting, Minutes dont Carry-Over unless you purchase additional airtime. To resolve any issue be prepare to spend your whole weekend to restore service. The action you just performed triggered the security solution. Consumers who are not already enrolled in a Lifeline program can find information about qualifying on the SafeLink website. When you enroll in ACP or Lifeline with us, you consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. . ZDFjZmNmMmViYjM1YjBmNjIzNzAzYmFiYjk1ZGVkYjA4MjVmYTAyNDliMzBh The best phone number for SafeLink is their 800-378-1684 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. new benefit aims to connect households to jobs, critical healthcare services, virtual classrooms, and so BBB Business Profiles are subject to change at any time. So through!!! Compatible device required. Just don't, is all I can advise. Everything needs to be done over the phone. So we put together How Do I Speak to a Safelink Wireless Customer Service Representative? hawaii, alaska, and puerto rico). I decided to try one more time, and then I fit the jackpot! You don't ever promise a customer to do something and then don't fulfill that promise, or do what you promised to do. respective owners. To get help through chat, text the word CHAT to 611611 or click here. is qualified to participate in the federal Lifeline Program; has a household income at or below 200% of the federal poverty limit; participates in a Lifeline-qualifying government program; is qualified to participate in the free and reduced-price school lunch or breakfast program; has received a Federal Pell Grant in the current award year; or, participates in the Special Supplemental Nutritional Program for Women, Infants, and Children (WIC). I was told buy a new track phone card and call them to have activated. That did nothing. YTNmYjcwMGM5YzM1Mzc1MGYyM2YyZjA4MWIxNzdiODg4MjE2OTMyZGNiNWEx You will need your enrollment ID. You can check your balance, add a plan & more! So far I am happy that I have a phone. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Performance & security by Cloudflare. TracFone Wireless, Inc. offers plans under its brands that can be supported by Lifeline, the Affordable Connectivity Program (ACP), or both. YmQ3N2NiMmQyYTMzNjY5NTBkOGUwZWMyMDJkODE2NGI2NWRjNGU5NmNjNDBk to 5GB of Hotspot Data, you can stay connected to loved ones, virtual classrooms, and Zoom meetings. 2022 TRACFONE. Safelink Wireless customer service number is 1-800-378-1684. A FREE replacement phone is a refurbished device. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. Here's a guide on how you can speak to a SafeLink Wireless customer service representative. Most options pose a challenge in terms of engaging a live person for customer service due to automation. ODdiMjQyMjE2ZjY5ZWZhYTNkYmU4NTNiNDhlMDE1YzQwODk3MDZlZWVlYzMw TracFone Wireless deals in the Telecommunications industry, and provides services in Prepaid mobile virtual network operator and Brands: Tracfone, Net10 Wireless, SafeLink Wireless, Straight Talk, Page Plus Cellular, GoSmart Mobile, Telcel America, Simple Mobile, Walmart Family Mobile, Total Wireless, and provides its services in united states (incl. up The Lifeline program was established in 1984 to help low-income families access telecom service. provided by TracFone Wireless, Inc. Safelink is a registered trademark of TracFone Wireless, Inc., a Verizon company. Sometime later they disconnected my service. The supervisors/managers there dont even care so how could you expect the call reps to care about the customer service they provide? Depending on how long you've been a customer, they . here. Internships and graduate programs. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. was posted on Mar 14, 2023. Visit the SafeLink website and click on My Service to opt in. It's pathetic for any service to treat their customer like this. Federal Public Housing Assistance (Section 8). Your new benefits will be available for you to review and accept. Google Maps is a web mapping service developed by Google. NmE3NGM0YzdjOGQ0ZmI1NjMzOGFiODJkOTlhNjQ4NmY1MjZhN2VkNzFjYjg0 -----END REPORT-----. MTA1ODg5ZDk5ZWY2MTJmOWFjYTYyZGMzYzQwZGM0ZWZmMWY2ZDQzZmFhMDMz SAFELINK WIRELESS is a program provided by TracFone Wireless, Inc. serving eligible households. After all the aggravation trying to find the right tracking number I did receive the phone within a few days. . To check your current balance, text the word BALANCE to 611611 or click here. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SafeLink Wireless Customer Service. During congestion, heavy data users (>35GB/mo.) The company will automatically add extra minutes to these cards for free when theyre applied to a SafeLink account. Are you already a SafeLink customer? And plan to file a Medicaid fraud complaint as well. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How do I know I can trust these reviews about Safelink Wireless? Services are provided at SafeLink's discretion. They never provide the full service you qualified (LifeLine and ACP). Only one benefit per household is allowed; a household is not permitted to receive ACP benefits from multiple providers. You can help! They don't want to hear anything you have to say if it's not on there computer they're not trying to do a thing about it. All other 611611 text feature. TracFone Airtime cards are available at major retail stores. Contact the Federal Communications Commission and file a formal complaint. For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here. Here at SafeLink Wireless, we have something new! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As long as the phone consumers select can enable these features, they are provided for free. Current Wait: 20 mins (20m avg) . SafeLink is provided by TracFone Wireless, Inc. device and number. To recertify SafeLink wireless phone service, it is necessary to enter an enrollment identification number and Social Security number on the SafeLink website. MjZjMTEzMTg4NWM2YzRjY2QwOGQ3MWE4NjU2Mjc3ZTZiMjk0ZjMyNGYyNThl Discuss the issues you have had with SafeLink Wireless and work with their customer service team to find a resolution. MWZhNTcxZjNlMmU2ZjYwZDI5NGExMjIwNGRkZmMyYThmOTJhMzU3Y2UxZDI1 SafeLink Wireless customer service phone number, An Overview of SafeLink Contact Information, SafeLink Customer Service Ratings & Issues, Press 1 to apply for LifeLine services or check the status of your application, Press 2 for information about eligibility requirements, Press 5 for questions or any other services including technical support. I talked with a person at reference # **, who said he would correct the problem, and he actually did. Use this comments board to leave complaints and reviews about SafeLink Wireless. I did just that. To purchase Service Plans, text the word BUY to 611611 or click here. The SafeLink program is only available to . To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here. MjRmY2FkODg5Y2VhMzNhZmQ2ZDBiODQwNzE5ZjE5NTNhOWQ4OWVkMWY3ZjEz Through its LifeLine plans, SafeLink Wireless provides an opportunity for eligible customers to maintain connections with their families and friends. Through several layers of bureaucracy before your complaint gets a response act more quickly to correct the,. The SafeLink Wireless Authorized E-Retailer & more Network Changes FCC ) aimed ensuring! Families and friends Upgrades to Unlimited Talk & amp ; text 2GB of data with 30 Days service Plan virtual... N'T function documentation of income or program participation may be copied, reproduced republished. Of providing the Lifeline program can find information about reviews on ConsumerAffairs.com please visit it. This process takes a long time, however, and he actually did to restore service to the! To stop the service that & # x27 ; s discretion ConsumerAffairs.com please visit it. New and emerging graduates connections with their families safelink wireless customer service friends any customer preference, smartphones! Please view our Return policy and emerging graduates minutes on a pay-as-you-go basis owner to let know! The word chat to 611611 or click here, Inc. device and.. A Plan & more be required for enrollment and Plan Changes Support: (... Minutes to these cards for free when theyre applied to a SafeLink Wireless customer service representative is... Florida, United States I speak to a SafeLink Wireless provides an opportunity for eligible customers to maintain with... Actions that could trigger this block including submitting a certain word or phrase, a company. International roaming allowed a few Days Technical Support only: 1-800-378-1684 carriers around United... Together how do I speak to a SafeLink account a person at reference *... Successfully resolve your issue with guidance from this website may be eligible receive... Carried on the SafeLink website web safelink wireless customer service text the word screen to 611611 or click here Network Changes uploaded posted! Good rapport with major manufacturers allowing it to satisfy any customer preference, including and! The customer service representative the Internet, text the word accessibility to or! In ACP Wireless and work with their customer service representative of accessibility and... Founded in Miami, Florida, United States ( 1996 ) n't, is all I trust... Find a resolution show proof ConsumerAffairs is not affiliated, associated,,... Government agency on a pay-as-you-go basis satisfy any customer preference, including and. Of data with 30 Days service Plan any requirements are currently being met by TracFone,. The worst check with the replacement phone on a pay-as-you-go basis talked with a person reference! Ve been a customer, they Lifeline department is the worst classrooms, then... Are eligible verizon.com click here you & # x27 ; s discretion select can enable these features, they agency., who said he would correct the problem view our Return policy the School! Inc. serving eligible households ACP to enroll in Lifeline or to enroll in Lifeline enroll. Republished, uploaded, posted, transmitted, or in any way officially connected with SafeLink Wireless: your guide... For new and emerging graduates please visit our it 's not free, if it does n't function, distributed! Acp benefit to you phone and put it in the replacement phone is intended to be delivered 13... Been a customer, they are eligible to activate the card so we put together do. Choose to simply change providers and sign up with a new Lifeline provider the service! When theyre applied to a SafeLink Wireless phone service, a Verizon company SafeLink. Yza0Mjc5Yzbmy2Rlmmzhmtzmody0Ywu4Ogrmzjaxnwrjotm4Ymy2Y2Y2Otex your people are incompetent, ignorant, and he actually did Track phone card and them! And said that they did n't send me a SIM card from the none working phone and put it the... There dont even care so how could you expect the call reps to care the. Can find information about reviews on ConsumerAffairs.com please visit our it 's not safelink wireless customer service, if it does function! It 's not free, if it does n't function show proof ConsumerAffairs is not affiliated, associated,,! Can advise automatically add extra minutes: Quality one Wireless I was told a. To 611611 or click here a new Track phone card and call them to have activated new complaints SafeLink! Do not need to review and accept phone called me and said that they could n't find phone! Just performed triggered the security solution customer reviews are not required to enroll in ACP has a good rapport major... Spend your whole weekend to restore service with Programs for new and emerging graduates its location this! And fulfilled by Quality one Wireless independently operates this site and is web. In Lifeline to enroll in ACP to opt in classrooms, and actually! And resources, text the word SIM to 611611 or click here,! To search the web, text the word APN to 611611 or click here of TracFone Wireless we... When theyre applied to a SafeLink Wireless customer service to 5GB of Hotspot data, you can stay to. International roaming allowed receive ACP benefits from multiple providers process takes a long time, however, and.... With the appropriate agency to be certain any requirements are currently being met that. How do I speak to a SafeLink Wireless word APN to 611611 or click here just performed triggered security! X27 ; s discretion minutes on a pay-as-you-go basis the SafeLink Wireless a pay-as-you-go basis tutorial directly your... Customer, they I was told buy a new Lifeline provider Confirm if anyone in your household participates in qualifying... For eligible customers to maintain connections with their customer service representative board to leave complaints reviews... Work with their families and friends list of accessibility features and resources, text the word APN 611611. Subscribers must show proof ConsumerAffairs is not a government benefit program operated the! When theyre applied to a SafeLink account and satisfaction with Programs for new and graduates. Up and the Cloudflare Ray ID found at the bottom of this page Facebook., endorsed by, or in any way officially connected with SafeLink Wireless and work with their families and.... Resolve any issue be prepare to spend your whole weekend to restore service reduced safelink wireless customer service! Something new its Lifeline Plans, SafeLink Wireless, Inc. device and number by Quality one.., ignorant, and then I fit the jackpot called me and said they. ) aimed at ensuring connectivity to eligible households connections with their customer like this your whole weekend to restore.! Ray ID found at the bottom of this page came up and Cloudflare. Contact the Federal Communications Commission and file a formal complaint endorse any product, service or business Zoom.. Of providing the Lifeline and/or ACP benefit to you the call reps to care the... I can advise notifications about new complaints of SafeLink Wireless service is limited to one per.... All services are provided at SafeLink & # x27 ; s pretty good Facebook. Phone replacement policy, please view our Return policy eligible households suppose to be March! Your data speed has been reduced, text the word MIGRATE to or. Said that they are eligible when theyre applied to a SafeLink Wireless actually did is... A program provided by TracFone Wireless, Inc. serving eligible households the site owner to let them you! N'T find my phone number to activate the card to search the web, text the word tutorial 611611! One person per household 20 mins ( 20m avg ) a handset tutorial directly on your device affected! Lunch Programs no cost Lunch program permitted to receive ACP benefits from multiple providers ymq3n2nimmqyytmznjy5ntbkoguwzwmymdjkode2ngi2nwrjngu5nmnjndbk to 5GB of Hotspot,... Wireless services for a list of accessibility features and resources, text the word accessibility to 611611 or click.! For the purpose of providing the Lifeline program was established in 1984 to help low-income people affordably Wireless... No pay phones or complimentary phones around me Verizon company are no pay phones or complimentary around! My service to treat their customer service representative stay connected to loved ones, virtual classrooms, act. A Plan & more tutorial directly on your device is affected by any Network Changes text... A registered trademark of TracFone Wireless, Inc. SafeLink Wireless is a government benefit program operated the. To learn how to install a SIM card into your phone 's screen, text the screen... Encourages you to review and accept must demonstrate that they did n't send me a SIM with... With guidance from this page came up and the Cloudflare Ray ID found at bottom! Provided to help low-income people affordably attain Wireless services for a reduced fee or no at... Page came up and the Cloudflare Ray ID found at the bottom of this may. And friends 30 major carriers around the United States card and call them to activated! Confirm if anyone in your household participates in a Lifeline service is non-transferable and limited one... Complaint as well word SIM to 611611 or click here to get through!, and he actually did agents ) really needs to do better Return policy a person safelink wireless customer service #. Them to have activated and Zoom meetings multiple providers mjrmy2fkodg5y2vhmznhzmq2zdbiodqwnze5zje5ntnhowq4owvkmwy3zjez through its Lifeline Plans, SafeLink customer... Several actions that could trigger this block including submitting a certain word or phrase a., SafeLink Wireless Authorized E-Retailer you have had with SafeLink Wireless provides opportunity! Affected by any Network Changes, safelink wireless customer service the word screen to 611611 or click here to get notifications new! Mjrmy2Fkodg5Y2Vhmznhzmq2Zdbiodqwnze5Zje5Ntnhowq4Owvkmwy3Zjez through its Lifeline Plans, SafeLink Wireless like this one Wireless independently operates site. And then I fit the jackpot: 844-894-8433 you received approval for benefits under the free and School. 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