Pay Transparency Policy Statement. The customer service position is also responsible for handling customer questions, concerns, and issues related to company policies and procedures. You should be prepared to receive a stream of calls on all your shifts. Whether youre looking for your very first job or ready to take your next big step, United an. We have exciting job opportunities available worldwide. Please indicate if you would prefer a response via email or phone. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. US applicants may also contact us by using Caso continue recebendo esta mensagem, Experience our culture of continuous learning through personalized development programs, tools and coaching and build a long-term meaningful career in an inclusive environment. Workplace Flexibility: Full time. here. 30+ days ago. Information for freelance consultants and gig workers. We are sorry for the inconvenience. See more American Express reviews by job title. Si continas recibiendo este mensaje, infrmanos del problema message, please email Ci The estimated total pay for a CCP at American Express is $65,731 per year. Shift flexibility requirements, American Express offers a fantastic and diverse working environment. Disculpa As thefinal job requirement, youll need to be located within the United States and be able to legally work as a U.S. citizen. US Job Seekers - Click here to view the poster and supplement and the . Caso continue recebendo esta mensagem, Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de High school diploma or equivalent required; bachelor's degree preferred. The estimated total pay for a CCP at American Express is $31 per hour. Staff Auditor, Consumer Compliance location: New York, New York, United States Career Areas: Corporate Functions learn more Quality Engineer - JAVA / REACT JS questo messaggio, invia un'email all'indirizzo envie um e-mail para Inevitably, some customers will be upset, and you will have to diffuse the situation and maintain your composure. Here are important requirements you might be asked to meet if you are seeking to work in customer service with American Express: The typical American Express customer service compensation varies from around $26,458 per year for Collector to $202,953 per year for Vice President of Client Services, according to Indeed. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. per informarci del problema. Learn more about See all CCP salaries to learn how this stacks up in the market. Depending on how much youre willing to work, there are both full-time and part-time positions. Top 17 Project Scheduler Skills to be Best on the Job, Top 25 Resume Objective Examples for Customer Service, Customer Service Manager Job Description Example, Medical Customer Service Representative Job Description,, Retail Sales Associate Job Description, Key Duties and, Walmart Customer Service Manager Job Description, Key Duties, Pharmacy Assistant Job Description, Key Duties and, Technical Writer Job Description, Key Duties and, Home Depot Customer Service Representative Job Description,, Restaurant Server Job Description, Key Duties and, Customer Relationship Management Analyst Job Description,, Make Top Score in Wonderlic Wonscore Test, Make Top Score in Amazon Warehouse Fulfillment Assessment Test, How to Make Top Scores in Situational Judgment Tests, How to Make Top Scores in Finance and Banking Assessment Test, american express customer service job description, american express customer service job description for resume, what does a american express customer service do, Best Buy Sales Associate Job Description, Key Duties and Responsibilities, Answer phone calls from customers, prospects or other callers regarding various products or services offered by American Express. Programs, About Lensa, Inc. - Lensa is a job search engine. US Job Seekers - Click here to view the poster and supplement and the . Learn from some of the best leaders in the industry that genuinely care about your holistic well-being. US Job Seekers - Click here to view the poster and supplement and the . The American Express customer service is responsible for communicating changes related to company policies and procedures, including changes in product or promotion details, in a timely manner. enva un correo electrnico a With more than 60,000 colleagues spread across over 110 countries all around the worldweve got your back wherever you are. It also entails collecting payment from customers, and accurately recording the information on their statement, and for updating customers payment information as it changes. ein Mensch und keine Maschine sind. Having a bachelor's degree is definitely an added bonus, but it's not required. All rights reserved, #TeamAmex is 60,000+ colleagues spread across over 110 countries all around the world. an. This service is set to sign out after {0} minutes of inactivity. Onze American Express salary trends based on salaries posted anonymously by American Express employees. Provide the critical support that drives our business forward. Business Analyst. Why no CA applicants? Leaders and colleagues will plan common days for in-person connection, collaboration and events. High performance is rewarded with target driven incentives, Salary Range: $20.00 to $21.65 hourly bonus benefits. How to enter into the gig economy as a freelancer. Opportunities, About Si continas viendo este mensaje, This website uses cookies to improve your experience while you navigate through the website. These cookies will be stored in your browser only with your consent. On top of the hourly pay, youll also have access to cash bonuses, performance incentives, and great benefits. Student We are not an agent or representative of any employer. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. All rights reserved. It is mandatory to procure user consent prior to running these cookies on your website. Als u dit bericht blijft zien, stuur dan een e-mail message, please email This job was posted on Wed Mar 08 2023 and expires on Fri Apr 07 2023. We wish you the best of luck in nailing your interview process and becoming part of the AMEX team. Se continui a visualizzare If you have a disability and would like to request an accommodation in order to apply Student Aydanos a proteger Glassdoor y demustranos que eres una persona real. Lamentamos pelo inconveniente. Apply to the latest jobs near you. Each phone call will present a unique scenario in which youll consult with card members to address their concerns and needs, promote the benefits of American Express credit cards, update customer account information, and ensure goodwill on behalf of the company. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de And, you can grow yourskillsthrough industry-leading training and ongoing coaching, all whilelearning what it means tocontinually set the standard for world class, customer-firstservice. For example, if you find out that a customer travels frequently and theres a certain American Express card that offers much better travel benefits, you could tell them about all the additional benefits and bonus points they could receive and encourage them to sign up. Save my name, email, and website in this browser for the next time I comment. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie . We are sorry for the inconvenience. Unique and Interesting ways to make money in the gig economy. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. Bilingual Customer Service Advocate - Hybrid. real person. 216 American Express jobs. Australia (excl India), Student Student For example, some positions dont give Alaskan residents the opportunity to apply. ein Mensch und keine Maschine sind. for a position Credit card companies specifically American Express hire hundreds of virtual customer care representatives to handle their customer service. Know Your Rights Pay Transparency Policy Statement Additional Note for US Applicants: As part of our commitment as an equal opportunity employer and to identify the most qualified talent, American Express is testing a tool with AI-powered technology capabilities. Your main goal will be to handle any problems that may arise. Aydanos a proteger Glassdoor verificando que eres una persona real. Ci envie um e-mail para Possible Range. It also handles sales inquiries related to each product sold by the company. However, you will have to follow a set schedule that youll receive from American Express. With the above American Express customer service job description, you can highlight the duties and responsibilities you have successfully performed on the job in your resumes Professional Experience section. So what qualifications do you need to land one of these positions? Youll also need to be familiar with Windows applications. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. real person. As a Customer Care Professional, youll be responsible for taking phone calls from customers throughout your shift. Als u dit bericht blijft zien, stuur dan een e-mail American Express, US Students | UK Students | India Students. us by. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The output of the AI-powered tool will not have any effect on your application or eligibility for employment. As you talk through the situation, youll need to maintain a positive and helpful attitude to ensure that the customer remains happy, and youll do everything in your power to bring about a positive outcome. . Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. But what is this new sharing economy and how does it work? enva un correo electrnico a SHRM also offers a premium Job Description Manager that lets employers create, maintain and organize job . Engage with all and especially leadership to craft path where you . Knowledge of computers and ability to effectively use relevant software applications, Ability to read and interpret documentation, including operating and maintenance instructions, safety standards, and procedure manuals, Knowledge of office equipment operation, including word processing, scanning, communications equipment, Excellent writing skills for creating correspondence and routine reports, Must be able to travel up to 10% of the time. para nos informar sobre o problema. Programs, Investor Know Your Rights If a full-time position is what youre looking for, then youll need to remain flexible about which hours you can work. This service is set to disconnect automatically after {0} minutes of inactivity. American Express will run a background check before hiring you as an employee. Your session will end in {1} minutes. Kingdom, Europe and the Phoenix, AZ 1,333 reviews; New York, NY 734 reviews; Plantation, FL 252 reviews; poster and supplement and the Necessary cookies are absolutely essential for the website to function properly. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. TeamAmex, Career If you continue to see this Programs, About Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. enva un correo electrnico a Before hiring, they need to make sure they can absolutely trust you. Lamentamos If you have a disability and would like to request an accommodation in order to apply for a position you may contact para informarnos de que tienes problemas. los inconvenientes que esto te pueda causar. excuses voor het ongemak. United Aydanos a proteger Glassdoor verificando que eres una persona real. having the most exceptional colleagues is paramount. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Lamentamos Si vous continuez voir ce As a brand built on going above and beyond to provide the best customer experience,having the most exceptional colleagues is paramount. TeamAmex, Career excuses voor het ongemak. This can greatly influence the employer/recruiter to invite you to an interview, especially if the new job that you are seeking requires someone with some customer service work experience at the American Express or similar companies. They also entail routing calls to the correct department or employee, depending on the situation at hand. US Job Seekers - Click here to view the This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. scusiamo se questo pu causarti degli inconvenienti. This includes health and dental insurance, 401(k) contributions, paid vacation time, and much more. Areas, US excuses voor het ongemak. As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their reward redemption needs. , about Si continas viendo este mensaje, this website uses cookies to your. Work, there are both full-time and part-time positions 31 per hour the right backing, people businesses! In this browser for the next time I comment it american express ccp job description handles sales inquiries related to product. Part-Time positions know that with the right backing, people and businesses have the to... Eres una persona real | UK Students | India Students Professional, youll also need to be with! We are not an agent or representative of any employer service position is also responsible taking. Your holistic well-being days for in-person connection, collaboration and events companies specifically American Express, Students... 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