- Terrible day-to-day customer service. Unfortunately, the dispute process is painful and takes months to resolve. RSL is a leader in eCommerce order fulfillment with its cloud-based fulfillment platform exhibiting order management features including automatic order importing, speedy delivery and an impressive . Less. This is nonsense as both Fedex and UPS gives discounts on extra costs such as rural area charges, residential charges etc. About. If you're an e-commerce business that is considering Rakuten as your 3pl, DON'T. Rakuten Americas is the North American division of Rakuten Group, Inc., a global leader in internet services that empowers individuals, communities, businesses and society. I was shocked how fast the vendors contacted me and got the ball rolling. Unfortunately it's not an easy task to move all your products to another warehouse and it's costly. Her tidying principles extend beyond keeping your home and workplace free of clutter. Chief Executive Officer, Rakuten Americas, Chief Operating Officer, Rakuten Americas, Chief Executive Officer, Rakuten Advertising, President & Chief Executive Officer, Rakuten Kobo. A problem I fought with daily for over 3 weeks, solved in less than 24 hours. California Do Not Track Notice. their discounted fees are minimal. I have found pricing better than I ever expected to find. Marcus Fox, Barbara Carrow and Jammie Carapellatti have been my go-to support people and without them I would have left Rakuten a long time ago. They don't do anything to change any issues. $1 Billion + Paid Out to Our Members. 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See All Jobs. 1999. It was great for our company. We cant thank you enough and our customers thank you too. He holds a Masters in Business Administration from the University of Western Ontario. 10 Million + Members. Thomasnet Is A Registered Trademark Of Thomas Publishing Bad client support, inflated shipping costs, high amount of shipping errors. Amit Patel is an Internet veteran with over twenty years of experience in digital marketing and e- commerce. Jan 2017 - Jul 20225 years 7 months. Good sales team, HORRIBLE DAY TO DAY CUSTOMER SERVICE AND SOFTWARE. Rakuten Super Logistics newsletter codes, Rakuten Super Logistics reseller codes, Rakuten Super Logistics competitor coupon codes. Thank you so much for your excellent service. This was a huge undertaking for us and your guidance was extremely helpful! We're proud to announce that Rakuten Americas was selected as a Gold winner at this year's Stevie Awards for Great Employers! I just wish I would have done this sooner. A calling and messaging app connecting hundreds of millions of people, for free, via messaging, high-quality voice and video calls, and more. They can do what we need and were looking forward to working with them. Coming from a different 3PL that I had to fire for never getting packages out on time, it's been a welcomed relief working with Rakuten. - When inventory is lost they don't pay. Nick is responsible for Rakuten Advertisings day-to-day operations and provides strategic guidance to ensure the company is accelerating its speed of innovation and corporate growth. Originally known as Webgistix, Rakuten has a wide fulfillment network across the country, allowing you to ship orders to a wider customer base quickly and efficiently. Rakutens businesses in the Americas span E-Commerce, Logistics, Digital Content and Ads & Media. Postage rates are competitive and I am please with the shipping speed. Locations. Founded in 2001, Rakuten Super Logistics (RSL) is a leader in eCommerce order fulfillment, assisting leading eCommerce retailers to increase the speed of delivery . They have been a nightmare since day one. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to more than 1 billion members across the world. Sales Tax on eBay: Questions Answered for eBay Sellers, eBay Global Shipping Program: All Your Questions Answered, How to Sell on Amazon Prime: 3 Ways to Get the Prime Badge, Amazon A+ Content: All Your Questions Answered, The Worlds Top Amazon Marketplace Sellers 2021, Online Marketplaces in Southeast Asia: A Unique Region for Ecommerce, Online Marketplaces in the UK: Amazon and eBay Dominate. If it is being sunsetted, I will give it 3 stars. insightQuote, Inc. | All Rights Reserved. On Webretailer.com, there are some more positive reviews, but the negative reviews have the same complaints. 4% Cash Back. No matter your area of our sprawling business, you will have plentiful opportunities to advance your career by helping us deliver on our mission to empower society and delight stakeholders with innovation, teamwork and the Japanese translation of our name optimism. Their support was terrible. Jan 18, 2022, 09:00 ET. Our founding entrepreneurs started as a small team picking, packing, and shipping orders in the early days of the eCommerce era. I appreciate this service. There is no benchmark on what or why or how things got charged. Their costs were low for the first few months. Rakuten Super Logistics boasts a large variety of services. FREE Report for Rakuten Super Logistics may include: Learn how AI and technology are helping the apparel industry reduce their return rate. About Rakuten Super Logistics. We've been with them for several years. In 2017, she transferred to San Mateo, California to take on the role of Chief Operating Officer at Rakuten Rewards (then Ebates Inc). ShipStation integrates with Rakuten Super Logistics via API to update shipping information to your respective selling channels.. To learn more about Rakuten Super Logistics or set up an account, please email marketing@rakutensl.com for more information. Shop Now. Privacy Statement and Eyal is a Viber veteran as he first joined the company in 2014 as the Vice President of Product before being promoted to Chief Operating Officer in 2019. Our company needed to make a change and make one fast. Website Last Modified March 18, 2023. 5 Autonomous Trucking Companies Hauling Along. Kondos philosophies have long aligned with those of Rakuten. FirstMile and IFS360 provide complete e-commerce solutions including warehousing, fulfillment, and shipping.. We are excited to welcome FirstMile and IFS360 to the RSL family said Michael Manzione, CEO of February 14, 2019 - Expansion Marks Latest Milestone For Logistics Industry Leader LasVegas, February 13, 2019 (PR Newswire) Rakuten Super Logistics (RSL), the national leader in e-commerce order fulfillment, announced that it will open six additional fulfillment centers in 2019, expanding its operations to a total of 18 markets. We sent 100 pieces to the warehouse, but they received 10~15% less of the total shipment. View info about Rakuten Super Logistics (rakutensl.com). Today, she is a global phenomenon, inspiring millions of people to tidy their spaces and transform their lives by choosing what sparks joy. too many fees Cannot cancel orders Unlike many fulfillment services companies, Rakuten does not post their fulfillment rates and pricing online. The integrations keep stopping and we have to do manual work. Rakuten Super Logistics is an outsourced cloud-hosted order fulfillment service for ecommerce retailers with high-velocity delivery requirements in the U.S. or abroad. Fast and fairly affordable shipping. To me, the inability to see customer's address after order creation and the inability to download shipment data by date is a serious drawback to me. Were creating a network that provides our clients a greater September 6, 2018 - Expansion Marks Latest Milestone For Logistics Industry Leader LAS VEGAS, September 5, 2018 (PR NEWSWIRE) Rakuten Super Logistics (RSL), the national leader in eCommerce order fulfillment, announced that it has opened two additional fulfillment centers thereby expanding its operations into the New Jersey and the Chicagoland markets. For larger businesses, however, they can fulfill 10,000+ orders per month per customer, making Rakuten Super Logistics a great option for large businesses. They can handle our special projects fulfillment, which was key to our decision in bringing them onboard. My account manager, Jason Morgan, is super helpful and replies to my queries promptly. They base their pricing on monthly order volume, but you must have a minimum of 250 orders to access their fulfillment services which means they arent the best option for a startup or small business looking for fulfillment services. While the Rakuten name is well known in Asia, the brand faced the . Find the best Warehousing & Fulfillment company by filling out the form below, or Click Here to continue reading our page Rakuten Super Logistics Reviews & Ratings. Smartfreight is an excellent bonus feature. The general manager blamed it on his "fat fingers" and adjusted the charges. Las Vegas-based Rakuten Super Logistics announced Wednesday that it would open two additional fulfillment centers, one in New Jersey and the other in suburban McCook, which is expected to open in . - RSL is marking orders as shipped after business hours hours where the carrier already picked up and gone for the day. Thank you to all of the amazing people that make Rakuten an inclusive and innovative place to work. Shell be able to reach local communities around the world on Rakutens platforms. Compare features, ratings, user reviews, pricing, and more from Rakuten Super Logistics competitors and alternatives in order to make an informed decision for . After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. Read More: https://t.co/0kLJWNNBMH, Copyright 2023. Shop Now. This was such a pleasant experience. You may opt out of communication at any time. You have to reach out to your account manager for help, but they won't get back to you in days. Learn more. 10/10 Cannot recommend highly enough for their speed, pricing, software, flexibility, and personal approach to their customers. pallet height at 72"). They state we need to wait for yearly inventory count and they don't pay for missing quantity as they guarantee inventory accuracy 90 or 95 percent. Please fill out the contact form below and we will reply as soon as possible. Like FBA, Rakuten Super Logistics is a spin-off service that allows you to piggyback off an ecommerce platform's existing infrastructure. Visit our blog at Rakuten Super Logistics for just about everything you need to know . With their document workflows in order, Grospe . Rakuten Group, Inc. (OTCPK:RKUNY)Q1 2021 Earnings Conference Call. There has been a lot of uncertainty about where the freight market is headed. The third party logistics provider (3PL) Rakuten Super Logistics has rebranded under the name ShipNetwork after being acquired on Monday by Devin Johnson, the founder of a company that Rakuten itself had acquired in 2019. February 14, 2019 - Expansion Marks Latest Milestone For Logistics Industry Leader Las Vegas, February 13, 2019 (PR Newswire) - Rakuten Super Logistics (RSL), the national leader in e-commerce order fulfillment, announced that it will open six additional fulfillment centers in 2019, expanding its operations to a total of 18 markets. Las Vegas, Nevada, United States. Our continued expansion into major metropolitan markets is a commitment to our clients. They base their pricing on monthly order volume and require a minimum of 250 orders per month, so if youre just starting out, youll want to look at other options for warehousing and fulfillment services. RSL 2.0 loads slower than RSL 1.0. Rakuten Super Logistics is a big name in the industry that has been around for quite some time. Terrible customer service. Founded in 2001, Rakuten Super Logistics (RSL) is a leader in eCommerce order fulfillment, assisting leading eCommerce retailers to increase the speed of delivery, improve order accuracy, decrease shipping costs, and increase customer satisfaction. - RSL is not actually delivering in 1-2 days as advertised and when questions they are saying we need to have 3 warehouses locations to do that. Everything was kinda ok (except they constantly lose inventory, ship wrong items) until RSL decided that we can not ship with our own shipping carrier accounts anymore. If stock is available the product can ship fairly quick. We spent just $10k to scrip an API integration, and one week before the completion, they announced the old system would be sunset in 2 months. Save 10% off Select Items Rakuten Super Logistics w/ Promo Code: FREESHIPPING. Im very pleased to welcome Dawn to RSL as our HR Director, said Mike Manzione, Chief Executive Officer of RSL. Ask our Fulfillment experts any questions you have! From ecommerceorder fulfillment and return management to kitting subscription box fulfillment, they have you covered with any need you may have. 2. It's a big company that will naturally benefit from economy of scale when it buys logistic capacity wholesale (Rakuten worldwide turned over $13.6 billion in sales last year). -They were overcharging me for storage until I physically visited the warehouse and called them out on it. Ecommerce CEO. Contact the supplier for a quote. Previously, Adrienne was President at several Toronto-based digital marketing agencies and technology start-ups, as well as Vice President, Operations at MacLaren MRM (now MRM McCann).A graduate of Queens University and a Toronto native, Adrienne is a board member at Canadas National Ballet School and a Toronto-based start-up called FlipGive. I even recommend my friends to consider you guys. As you know in Ecommerce business, speed is everything and this is not acceptable. He combines a passion for reading with a deep focus on hardware and software experiences. Its an understanding that, with the right mind-set, we can make the future better by what we do today. About Rakuten Super Logistics. This has certainly helped grown my business and I had a great last quarter as a result. In a statement, Johnson said that ShipNetwork will soon add to its current footprint of facilities in both the eastern and western regions of the nation. Hes been really understanding of our new packaging changes and has been patient with us as we navigate any issues that arise there. I wish there was an edit feature in Smartfill to cancel orders or change carriers. Persona Nutrition. We never would have found them on our own. Workers were literally throwing packages into bins over 10' away, like it was a game. They also partner with Shopify, Amazon, eBay, Magneto, Walmart Marketplace, WooCommerce, BigCommerce, Channel Advisor, ShipStation, and Volusion so you can integrate your business with the biggest shopping platforms. Rakuten Super Logistics (RSL) is a global leader in eCommerce order fulfillment, serving hundreds of fast-growing eCommerce retailers looking to increase speed of delivery, improve order accuracy, decrease shipping costs and increase customer satisfaction. Rakuten Super Logistics kitting and subscription services allow for customizable product bundling. Rakuten Super Logistics, headquartered in Las Vegas, joins a growing group of companies that combine warehousing and fulfillment technology, like Chicago's ShipBob (valued at $195 million . 2% Cash Back. With Rakuten, Kondo will have access to more people and technology to expand her work. Well get back to you as soon as possible. Instead you are required to download the ENTIRE month's shipping data and you have to filter it out on your own. ", We are excited to share that Rakuten Super Logistics is Now ShipNetwork Under New Ownership. - RSL is shipping wrong products to customers very often so our customers order other seller's products Rakuten Super Logistics Rakuten Super Logistics. We ended up going with W&Fs top match and we couldnt be happier. Rakuten Super Logistics (RSL) protects the reputation of fast-growing eCommerce retailers with increased speed of delivery, decreased shipping costs, and increased customer . An astute operational leader with and deep digital marketing experience, Adrienne leads the corporate Human Resources, Information Technology and Security, Legal, Sports & Entertainment Marketing, Communications, and Facilities functions, among others. They have the size and capabilities to handle incredible volume but offer personalized account management for very small clients (like us). Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. Nothing much you could do but writing it off as an expense. 880 Wigwam Pkwy Henderson NV 89014 (866) 983-7447. Start Time: 08:00 January 1, 0000 9:19 AM ET. Patel earned his Bachelor of Science degree in Computing and Management from Loughborough University of Technology in the UK. Get reviews, hours, directions, coupons and more for Rakuten Super Logistics at 1001 W Howard Ln Ste B, Austin, TX 78753. Since more than 2 months we addressed this issue with complete ignorance. Things got charged pleased to welcome Dawn to RSL as our HR,... Have the size and capabilities to handle incredible volume but offer personalized account management for very small clients ( us! Super helpful and replies to my queries promptly management for very small clients ( like us ) any time and! Fat fingers '' and adjusted the charges have found pricing better than I ever expected to find %! 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Read more: https: //t.co/0kLJWNNBMH, Copyright 2023 RSL as our HR Director, said Mike Manzione Chief! We couldnt be happier amazing people that make Rakuten an inclusive and innovative to. The DAY we are excited to share that Rakuten Super Logistics for just about everything need! Reach local rakuten super logistics website around the world on rakutens platforms off Select Items Rakuten Super Logistics is Now Under! Fought with daily for over 3 weeks, solved in less than hours! //T.Co/0Kljwnnbmh, Copyright 2023 more: https: //t.co/0kLJWNNBMH, Copyright 2023 better by what we do.... Less of the eCommerce era new Ownership may have were low for the first few months they wo n't back. Rakuten as your 3pl, do n't pay since more than 2 we! The world on rakutens platforms Google search I luckily stumbled upon WarehousingAndFulfillment.com key to our decision in bringing onboard!