I reached out because I need leadership with higher oversight from this area's location to help with this matter. They refused to provide such saying that the on-line "sign-up" constituted a formal binding agreement. If it were correctly explained we would have simply waited until the first of May. Thank you responding here very quickly. They reply to simple emails in one month, and mostly saying that we are working on it. I just now checked and it shows it's complete. I borrowed $1350 from a loved one and then went to add the funds to my bank account. STAY AWAY FROM THIS COMPANY AT ALL COST. I have been suffered very bad service and attitude from Regus staff of working with clients which is me and my company. 14 reviews of Regus California Techmart Center "I have a full time office here at , Phone number (972) 764-8880. I have contested this once and it was found in my favor. Amicable settlement of accepting the date of termination as was communicated. I apologise if you are not completely satisfied with Untrue! My private office was opened up and all my possessions were moved (and then placed back in there in disarray) without anyone giving me a heads up that this was going to happen. From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. So you offer in the first place? Desired outcome: Then after the upgrade and relocation, I had to move a second time because of another sales error of allowing me to purchase a co-work designated space Regus stating was not safe because of the pandemic. If you are in need of a virtual office, STAY AWAY FROM THEM! I made an oversight and missed pertinent information regarding the termination of your account. My account number is 7339927. The complaint has been investigated and resolved to the customers satisfaction. We truly hope you and your family Hello Shaikh, j***@regus.com. Now the frustration has escalated and i was forced to change my bank card so they could stop wrongfully billing us for a service we no longer needed. Regus offices look great, but their service is awful. Get help. I wanted a flexible occasional office space away from my full time job to sit and focus. Dharma, Desired outcome: Move #3 (designated space 2) Then after the upgrade and relocation, I had to move a second time because of another sales error of allowing me to purchase a co-work designated space Regus stating was not safe because of the pandemic. Unsubscribe me from this service once and for all and stop harassing me via email about an outstanding balance i\we do not owe. Desired outcome: Also, they did not answer the phone as they were supposed to on a regular basis and a couple of times all my voice mails were wiped out. Must believe it's by design. Please email me at michelle.spire@regus.com with your company name and/or account reference and Ill ensure a member of our customer service team contacts you. I will ensure that youre being contacted within the next few hours to discuss the situation. This review was chosen algorithmically as the most valued customer feedback. I was embarrassed and humiliated because I had to pack up my things and move. For a pandemic like this, you would think that a company like this will be willing to help you make adjustments for memberships/working space you cannot use. Nevertheless, we were charged about $500 a month for fees that did not exist. I dont not see how this is relevant as I only have 1 desk and 1 table , and it is clear from the description and defintion of the fee that it is meant for a self contained office not shared space. Again on 15th January 2020, I followed up but without any resolution. - initially we were told a price that didnt include a later taken pro rata fee, this was asked to our sales agent several times; I never expected that I will have such a treatment from a company like regus. I contacted them in March because I have been unemployed due to COVID. Out-of-state deals are growing year over year, but cross-border registration and title can create challenges for your back office. The option for a designated desk space did not get presented to me as I signed a contract first before the other client. Courtney Harris, Area Sales Manager, Regus has contacted me with a proposed solution to credit the invoices and terminate the contract as of June 9th, 2022. We will of course rectify this. I wanted to rent a virtual office from Regus. I signed up to acquire Regus virtual mailbox as a new business venture and during that process I was very transparent as to what my needs were, and asked that the agent that I spoke with at the time do the same especially in regards to cost due to the fact that it was not an established business and was simply trying to get my foundation establish. WebRegus receptionists will answer calls on behalf of your company and their staff can type, fax, bind, copy documents if you need them to do so. Dear Regus Support Team, When questioned about all of the above, they accept no fault and calls the customer rude. My sincerest apologies for the miscommunication regarding the Spaces account. At the beginning of my contract, only after a few weeks in on co-working space, the Regus US BankTower team contacted me by email to ask me to move immediately. I am writing to you with a request to help me sort this out amicably, as I can't be coerced to pay up for the period, I didn't use the facility and a formal notice of termination was also served. It has been reported through various reliable sources and ex-regus clients that the regus group/hq management group is under criminal investigation for fraud, stealing of clients funds, non-delivery of services and falsification of documents. Abbey House Office space in 3,000 locations, 900 cities across 120 countries Fully furnished, customizable office space with the latest Regus - Frimley Quatro house , Camberley UK. void invoices for services since i do not have a contract i was terminated by Regus Congress 100 Congress Ave when they closed the center. Refund of erroneous charges (2 months of rent) that would have been paid on a monthly basis instead of quarterly, which I never agreed to. Dealertrack Launches Enhanced Nationwide Registration and Titling Solution with State-Specific Compliance Safeguards. I can and will provide the email chain that left me no choice but to be forced to move. Jazmin Henriquez's Phone Number and Email Last Update. I called the account help desk again and the person said he cannot do it either. - We were told that payment would be a month later and not on the 15th (two weeks after the initial payment) I want to end and terminate my agreement, and I'd like my money back plus my deposit for the disruption and stress Regus put me through since the beginning of this contract. Keep track of your bookings, memberships, workspaces and services. NO senior person from Regus has interacted with us on this matter. Good morning, Max! We would also appreciate another relationship manager who would be more responsive than Joshua. I called that person in the local Regus office but he said he doesn't have capability to do it and that I have to call the account help desk again since they are the one who can make the change. Click here to get notifications about new complaints of Regus. Contract agreement for co-working space at egl - spaces bangalore. Sales professional, recruiters, headhunters, account managers, marketers, business developers, and people with direct client relationships. However, it wasn't a financially viable proposition for me, so on January 5th 2020, I requested the customer service representative to help me come out of the arrangement. There is no getting out of the annual lease agreements. I kept the email. Submit a complaint and get your issue resolved. Emails found on company website Global offices: #getREGuvenated I feel i am not the only one this is happening to since this company is tough to reach always and when you do they always use their site as their escape tool to not help you and redirect you. WebView Jazmin Henriquez's business profile as Customer Service Representative at Regus. Months pass and we no longer need the services, i kindly called numerous times and got the run around. QUATRO HOUSE, Frimley Rd, Frimley, Camberley GU16 7ER, United Kingdom The Hi, thank you for contacting us. Fort Collins, CO 80528-3419. Rather my dissatisfaction. My deposit for my office has still not been refunded to me. Billing scam - even though I closed the account. WebAccess to our entire global network of 3,500 workspace locations in over 110 countries. I set myself up separately and paid for my initial monthly Hi Raman, Im sorry to hear youre disappointed. Location: TX, Austin - Spaces Congress at 5th (5092) We left before the month began and after all this hassle and complaint YET every day you try and debit money from our accounts. Distance: 10.06 miles. Sandra promised me to escalate my procedure below, however, when could I get it safely? I want people to know what happened so that this doesn't happen to you. We truly hope you and your family Hello Shaikh, We ask that this be looked at by senior Regus management in addition to this some worrying issues onsite: We fully understand the importance of receiving retainer refunds promptly and have taken measures to make the process as smooth as possible for customers. I have a contract until 2024, and I cannot see myself moving another round of times. My account is 8706991. I need one month office space because I am going a month long holiday on August and he said its fine the contract is for 1 month only. I moved out of my shared office space on 9/30/2020 as per my agreement. Log in to access all our services and products Email. DO RESEARCH BEFORE YOU GO TO CONTRACT WITH THEM. Our Enterprise Plan is specifically tailored to larger businesses who need to provide access to We left after the WiFi issues, lack of customer respect, the lies and miss selling plus all of the issues with climate controls. so because of your inadequate customer support, we miss a lot of opportunities. They sent an email lying that they have spoken to me and offer me a new package. I have been with them for about a year and had never been mentioned that the renew will be automatically renewed and there is no way to cancel before end of contract. I want my full deposit returned and the charges for Sept removed and the additional charges removed for not including my payment card details. Our latest issue was payment date and we expected that a level of understanding would be given especially given our willingness to continue with the contract even with the disappointing lack of information. WebAt Regus the maintenance of our facilities is very important and we can assure you of our highest standards. There is absolutely no customer service present within this company. I have leased a space for over two years with Regus and had always been happy with the local office staff. This account has been claimed by Regus customer service / representatives through our verification process. Their customer relationship is terrible. During the pandemic lockdowns, regus offered a relief package for 2 months 50% off the check. People cannot afford to pay a whole year for something they cannot use. When I tried resolve this matter with Chris he didnt pick up the call or reply back and kept me out of contact. The regus center rushed me into signing up mid June, as they said there wouldnt be any offices available if I waited (which I found out later wasnt the case). Austin 100 Congress Hi Debbie, please accept my apologies for the inconvenience. WebRegus Reviews, Complaints & Contacts | Complaints Board, Page 28. #2) If Regus can't afford to do #1, then at least honor the original email at $2/sq ft. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. At that point, no objections were made. Please read this word of caution. I asked for a discount because the office was initially only open for an hour a day and they were not providing the services that they were supposed to. I am writing this letter to complain about the services I have received from your company regarding an office space I rented at the above address. If that is the case, Regus should also be sensitive to the orders that the City of Los Angeles has issued.